Firestone Complete Auto Care at 29 Wyoming Valley Mall #415, Wilkes-Barre, Wilkes Barre, Pennsylvania.

I will not go back to this place. I never write reviews, but this is the 2nd time I've had a problem.
1st problem:
A couple years ago I wanted to order snow &a ice tires. I called to see if they could get them and give me a price. The place who I usually go through couldn't order the brand. The guy I spoke to said he'd check and call me right back....never heard back from them. Ended up ordering from Tire Rack and got them mounted at my local shop on my winter rims.
2nd problem:
I recently ordered 2 new snow tires (from Tire Rack) cause I got a bolt through one tire end of last season. I wanted to get them mounted cause my summer tires were still on and they are too hard for this cold weather now. Local shop is closed on Saturdays so I called up firestone and he told me to come right up it would be no problem to get them mounted. Got there and he told me it would be about an hour....I went back home....2 hrs 15min later they were finally finished.
I go to put them on Wednesday night after work... I get to the last Tire and see the centering ring is missing on the rim. I called firestone Friday cause they were closed Thursday for the holiday. I know it was in there when I took it cause I looked at them but never checked when I picked them up. I told the guy it was missing and he said no one said anything so he took my name and number and said he'd check by the balancing machine and get right back to me. I said thanks, and told him if he couldn't find it to let me know so I could call Tire Rack to get a replacement. Well...when I mentioned tire rack he said, "yeah, I had trouble when I ordered rims off them. They sent me the wrong centering rings and I had to send them back and wait for new ones. They were horrible to deal with". Ok....now I called cause YOU screwed up and lost a part off my rim not tire rack. Anyway, they never called me back...AGAIN!
I called tire rack the next day and they told me they'd send me a centering ring right out with no charge. I received it today....the very next day.
Soooooo...tire rack is awesome and this place can go to hell. They need to hire people that know what they are doing and actually call people back. They probably broke or lost it and just didn't tell me.